Tourism Enterprises as Buyers of Knowledge-Intensive Business Services

Viewing Knowledge-Intensive Business Services as Systems

This paper proposes that a general systems perspective may be used as a framework for viewing the KIBS offering. It is proposed that a system view to KIBS should recognize the main dimensions of service concept, service process, and service resources and infrastructure. In this light initial findings of a case research project are reported. Key findings are that in the KIBS service concept the ...

Knowledge Intensive Business Services as Co-producers of Innovation

In the unfolding knowledge-based economy, services do matter. But while they are increasingly seen to play a pivotal role in innovation processes, there is little by way of a systematic view of this role. This essay presents a four dimensional model of (services) innovation, that points to the significance of such non-technological factors in innovation as new service concepts, client interface...

Branding of knowledge-intensive business services

Service Pyramid Concept of Knowledge Intensive Business Services in the Small and Medium Sized Enterprises Sector

The activity of service companies is more complex today than before the use of Information and Communication Technology (ICT) became widespread in business. Fewerservice companies can be found on the market based solely on physical customer interaction; however, they have beenreplaced with standardized and automated services. This structural change can be observedparticularly among Knowledge In...

Knowledge-Intensive Business Services (KIBS) as drivers of multilevel knowledge dynamics

KIBS research to date has been conducted mainly by taking an innovation perspective where an explicit focus on knowledge processes is not very well pronounced. The paper intends to make a conceptual contribution to a deeper understanding of the role of KIBS as an industry that produces, uses and transforms knowledge. It focuses on the knowledge dimension and uses evolutionary and organisation-b...